A few days ago, I had been speaking to some woman who lost her job working in the recycling company nearby. She what food was in Starbucks sitting in mid-air-conditioning and consuming her latte. I wasn’t confident that she was feeling sorry for herself, and so i informed her “I’m sorry to listen to that.” She explained never fear about this because she was fed up with the smell, and also the office seem like a pigsty. Indeed, I chuckled, and it was hardly surprised because I have existed industrial type companies my existence.
There are not many welding shops, automotive shops, tire shops, can change facilities, or refuse firms that seem like millions of dollars when you enter their office. However, it is indeed my thought that they ought to since it shows respect for your customer. Simply because you’re an entrepreneur inside a dirty industry does not mean your workplace, shop, or facilities need to look like crap. She did not even care that they lost her job, and she or he did not know why anybody visited.
Like a former franchisor within the vehicle wash sector, mobile oil change business, and auto detailing industry I had been a stickler for detail. Whenever I’d visit our franchisees that was quite frequently, and often unannounced I’d harp in it about the requirement for an optimistic and clean image. I’m hardly alone within the franchising niche for demanding this. Ray Kroc who franchised Burger king restaurants felt exactly the same way. He put cleanliness together with customer support, food quality, and so on. He wanted his facilities shipshape and clean. This tactic labored – clearly.
What you know already it wouldn’t matter behind the counter what anything appears like within the back rooms because nobody ever goes there. However it mattered to him, and that he was adamant on there. If you would like your company to achieve success it doesn’t matter what industry you’re in, or how dirty the job is, your workplace, waiting rooms, and anyplace a person might go, where the employees work ought to be clean. It prevents accidents, also it transmits the correct message towards the employees. It is simply good business. If you are facilities seem like garbage, a good a while now and clean the area up.
Should you choose you will observe a general change in the employee’s attitude happy employees provide better customer support, and customer support breeds more referrals, and much more customer loyalty. Don’t children me, read though Ray Kroc’s book “Grinding It,” I am sure you can aquire a copy online somewhere. Please consider all of this and think onto it.